Returns & Exchanges

At Cool-Vita DTC, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. If you are not completely satisfied with your purchase, simply follow our streamlined process to receive a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the original items in their secure packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.